CRM Solution Architect

CRM Solution Architect
Looking for a minimum of 18+ years of MS Dynamics Solution Architect
We are looking for a functional or techno-functional resource
Role Overview
We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.
The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.
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Key Responsibilities
Solution Architecture & Consulting
• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
• Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
• Translate business requirements into scalable functional and solution designs.
• Create solution blueprints, architecture diagrams, and implementation roadmaps.
• Provide architectural governance throughout the project lifecycle.
Dynamics 365 Sales
• Design and implement:
  • Lead Management
  • Opportunity Management
  • Account & Contact Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Territory Management
  • Quote-to-Order Processes
  • Sales Insights and AI-Driven Selling
Dynamics 365 Marketing (Customer Insights – Journeys)
• Design customer engagement strategies utilizing:
  • Customer Segmentation
  • Customer Journeys
  • Email Marketing
  • Campaign Management
  • Event Management
  • Lead Nurturing
  • Marketing Automation
  • Customer Insights and Analytics
Dynamics 365 Customer Service
• Architect solutions for:
  • Case Management
  • Omnichannel Engagement
  • Knowledge Management
  • SLA Management
  • Customer Self-Service Portals
  • Customer Service Copilot
  • Contact Center and Agent Productivity
Power Platform & AI
• Drive adoption of:
  • Power Apps
  • Power Automate
  • Dataverse
  • Power BI
  • Copilot Studio
  • AI Builder
• Design low-code solutions extending D365 CRM capabilities.
Integration & Data Architecture
• Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
• Design integrations using:
  • Azure Integration Services
  • Logic Apps
  • Service Bus
  • APIs
  • Dataverse
• Develop data migration and master data management strategies.
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Required Qualifications
• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
• 12+ years of overall IT experience.
• 7+ years of Dynamics CRM/D365 CE implementation experience.
• Minimum 3 full lifecycle Dynamics 365 CRM implementations.
• Strong expertise in:
  • D365 Sales
  • D365 Marketing / Customer Insights - Journeys
  • D365 Customer Service
• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.