hadryth

THOMAS A. HADRYS
9026 Huxley Lane - Olmsted Township Ohio 44138
Home: 440.235.1374      email: hadrys@cox.net

QUALIFICATIONS SUMMARY

Sales Territory Optimization - CRM Marketing - Information Systems

Results-proven management professional with 15+ years of experience in leadership positions building a record of success in developing sales and marketing strategies and solutions that generated 7 -and- 8 figure revenue
Growth. Well-versed in marketing and sales life-cycles; skilled negotiator and strategist. Excellent trainer and mentor. Able to build relationships with high-level personnel and close large sales in heavily competitive environments. Experience in managing all core functions within a business.

PROFESSIONAL EXPERIENCE

AKZO NOBEL (ICI PAINTS) Strongsville Ohio    2005 to 2009
Customer Relationship Manager North America

▪    Led CRM Strategy logistics and account optimization initiatives for worlds largest coating manufacturer organization comprising 68 000 employees across 80 countries. Managed $4 million operating budget.
▪    Collaborated with marketing team to define variables and customer profile for existing segments.
▪    Spearheaded new marketing acquisition efforts within key demographics to increase revenue.
▪    Developed CRM strategy and solution to support Home Depot customer loyalty program increasing customer satisfaction along with revenue.
▪    Evaluated CRM applications and tools; led vendor due diligence effort to support corporate sales objectives drive ROI and improve operations.
▪    Built CRM strategy ensuring optimum results for sales and marketing efforts. Implemented workflow management process to optimize system functionality.
▪    Designed optimization programs to support marketing campaigns for client and partners; provided detail reporting and trend analysis.
▪    Served as subject matter expert for in-house training modules specific to lead generation and marketing techniques through CRM applications; developed curriculum.
▪    Selected negotiated contracts and managed key marketing vendors of strategic customer facing initiatives.
▪    Performed operations management for key marketing support vendors including list brokers data cleansing partners along with telemarketing and direct mail companies.
▪    Rolled-out ICI Connection program to generate customer loyalty and increase revenue by providing key partners discounted bundled services.
▪    Created customer welcome kit that generated up sell opportunities and introduced new products or service offerings.
▪    Negotiated third party and vendor contracts including service level agreements and punitive clauses. Resolved client issues and enforced contractual deadlines.
▪    Increased revenue $1.5 million through CRM optimization efforts. Identified new retail store opportunity by analyzing trends and data from current marketing segments.
▪    Generated 400% ROI across marketing initiatives with a projected return of 800% annually.
▪    Championed virtual store front by implementing online eCommerce site; developed key strategy in collaboration with marketing and sales stakeholders. Increased usage rates by 85% and revenue by 68% within the first year.

INVACARE CORPORATION Elyria Ohio    2003 to 2005
Customer Relationship Manager

▪    Spearheaded companywide initiative to integrate CRM application and workflow process to boost productivity and streamline operations.
▪    Collaborated with customer service information systems marketing and eCommerce divisions to develop key strategies increasing revenue.
▪    Evaluated and analyzed customer data for trends reporting and marketing opportunities within optimized segment.

THOMAS A. HADRYS    Page Two

PROFESSIONAL EXPERIENCE
(Continued)

INVACARE CORPORATION continued

▪    Implemented CRM application strategy to support corporate objectives and financial goals. Trained and mentored team members on CRM capabilities.
▪    Leveraged existing marketing channels to solicit identified customer demographic for new products and updates. Utilized email newsletters and mass mailings as communication vehicle.

NATIONAL CITY CORPORATION Cleveland Ohio    2002 to 2003
Assistant Vice President Project Management

▪    Delivered programs and projects supporting Investment Management and Private Client Group initiatives for financial holding company with $106 billion in assets.
▪    Championed operational excellence through streamlining processes and workflow management. Provided strategic planning and evaluated applications based on long term growth along with viability.
▪    Collaborated with key stakeholders to prioritize initiatives to support revenue objectives and expense reduction. Developed next generation service offerings.
▪    Launched cross-functional projects and integrated process improvement from concept to deployment; gathered business requirements identified scope and provide post-production support.

ADVISORTECH CORPORATION Boston Massachusetts    2000 to 2002
Manager of System Development
▪    Managed the development of the Intranet and Internet applications for AdisorTech Corporation as well as the global web application to support Financial Advisors worldwide. The application is a multi-language & multi- currency brokerage system that includes customer accounting securities trading portfolio accounting securities research functions and pricing information
▪    Managed the research aspect utilizing the MPIStylus software infrastructure development and support for the Boston San Francisco and Germany offices
▪    Coordinated and participated in all vendor contract negotiations. Manage data depository for fund pricing and corporate actions. Manage all interaction with the sales team as well as the end user
▪    Directed the activities of a broad functional area through several department managers and directors within the company having overall responsibility for planning budgeting implementing and maintaining costs methods and employees. Budget consisted of large-scale projects ($5 million and greater)
▪    Regularly interacted with executive management and major customers involving influencing and persuading executives customer negotiations and influencing and persuading other senior level managers

KEYBANK Cleveland Ohio    1994 to 2000
Vice President Division Manager ISS

▪    Led day-to-day operations for Investment Support Services Group across 1500 accounts and 300 000 customers with a $3.2 million annual budget and 45 team members.
▪    Launched PC support team and help desk for production issues including ordering billing and system maintenance for 1500+ end user community.
▪    Led operating system conversion/upgrade of Windows 95 to Windows NT.
▪    Negotiated all vendor and third party contracts including service level agreements. Managed key vendor relationship with Bowne Digital supporting 300 000 401k participants.
▪    Served as key member of strategic planning group. Led $100 million initiative for next generation programs.
▪    Implemented $99 billion Y2K project that reconciled all assets and systems. Prepared systems and data for audit readiness.

EDUCATION

KENT STATE UNIVERSITY Kent Ohio
Masters Business Administration

KENT STATE UNIVERSITY Kent Ohio
Bachelor of Science Finance


CERTIFICATIONS

SIX SIGMA (GREENBELT) CRM Certification CRM University

TECHNICAL SKILLS

SOFTWARE APPLICATIONS: MS Office Suite (Word Excel PowerPoint) Visio MS Project Lotus Notes OOD Moxy 3.65 Axsys Hyperion

OPERATING SYSTEMS: Windows 95/98/NT/2000/XP UNIX Novell (4 5)

DATABASE APPLICATIONS: SQL Server 7 Lotus Notes Oracle 7.x/8.x MS Access DB2 Oracle eBusiness Suite

LANGUAGES: SQL PL/SQL Visua