George

INFORMATION TECHNOLOGY MANAGEMENT
Dynamic analytical and highly motivated individual with solid Information Technology experience and expertise. Creative and resourceful - known for demonstrating initiative in identifying analyzing and resolving problems. Address challenges and obstacles with a positive attitude and effort. Cooperative and collaborative team player and successful leader. Fluent in Spanish. Areas of proficiency include:

-Organizing coordinating & managing projects
-Integrating ideas and solutions
-Software development and programming
-Tracking processes
-Troubleshooting
-Strategic planning

SELECTED CAREER HIGHLIGHTS
-Reduced at the end of 2008 the number of trouble tickets to zero contributing to increasing the customer satisfaction index over 90%.
-Designed and developed an interactive web site for Instituto de Responsabilidad Civil y del Estado de Cali.
-Established a company for teaching children on use of computers.
-Designed built a prototype developed and implemented the POS (Point Of Sale) system for Jorge Arabia a fabric and clothing retail company in Colombia.
-Took first version of Ceat Generals commercial system to production within six months of assignment.
-Installed the IT infrastructure and implemented the invoicing and inventory applications in three branches of a major hardware retail company in Colombia.

PROFESSIONAL EXPERIENCE
ONLINE RESOURCES CORPORATION - Princeton NJ 2008-2009
Principal Software Engineer
Essential duties encompassed production (electronic payment) support oversight staff supervision and development process improvement and trouble ticket resolution. Managed a team of five IT professionals. Accountable for supporting Princeton production treasury and reconciliation customer invoicing reporting and data conversion operations.
-Implemented Payment Advantage solutions and developed custom account postprocessors for new and existing customers using Java technology.
-Planned and implemented an initiative to document issue resolution processes application setups and invoicing models for the Production Support Group.
-Promoted permanent fixes for recurrent issues related to production operations.

BEARINGPOINT INC - McLean VA 2005-2008
Siebel Technical Consultant
Worked for the Public Sector CRM Practice implementing Siebel eBusiness Applications for governmental institutions and private companies. Participated in RFP processes and assisted project managers with technical tasks time and resources allocation. Mentored junior staff.
-Deployed the Siebel Public Sector demo environment for the BearingPoint Public Sector CRM Practice.
-Implemented Siebel OnDemand (sales) for VeriSign. Participated as business analyst during the discovery phase for the sales and marketing tracks and performed gap analysis.
-Implemented a multi-site call center with CTI for the Michigan Department of State. Performed multiple project roles including: technical lead business analyst customer instructor developer and system administrator.

IORMYX INTERNATIONAL INC - Herndon VA 2003-2005
Siebel Technical Consultant
Assisted customers during the full implementation life cycle of Siebel eBusiness Applications performing different roles such as technical lead business analyst and developer.
-Contracted services to Xerox Corporation to develop the technical project plan for globally deploying the PRM platform in Mexico and Chile. Contract was extended to develop the technical project plan for upgrading the PRM platform from version 7.04 to version 7.8 and then to deploy the PRM platform for the Xerox Supplies Division.

STRUCTURED INTELLIGENCE COLOMBIA-Bogota Colombia 1999-2001
Siebel Technical Consultant
Conducted technical presentations to corporate executives in national and international companies throughout Colombia Mexico Ecuador and Venezuela. Interfaced with IT Managers to examine needs ascertain customer requirements and analyze impact of proposed processes and solutions. Participated in RFP processes and assisted managers to determine implementation time frame efforts and costs of proposed solutions.
-Successfully implemented Siebel eBusiness Applications for ETB and Diveo
-Provided technical support and training to Account Executives regarding Siebel applications.

POTIFICIA UNIVERSIDAD JAVERIANA - Cali Colombia 1997 - 1999
Information Technology Instructor
Taught IT courses to students majoring in both Business Administration and Industrial Engineering. Combined technical knowledge and experience to develop and improve academic programs to increase student motivation.
-Encouraged students to expand their intellectual abilities through reading and analysis.
-Recipient - Student Recognition Award

SELF-EMPLOYED - Cali Colombia 1996 - 1999
IT Consultant
Provided IT consultancy services and developed specific applications and web sites for small businesses. Contracted services to two major technology companies to supervise installation configure systems develop tools to expand efficiency and effectiveness and train employees.

JORGE ARABIA LTDA. - Cali Colombia 1993 - 1996
Director of Development
Led a team of IT engineers in the development programming and implementation of computer systems for Payroll Accounts Receivable Accounts Payable and Inventory. Assisted Systems Department Manager in strategic planning budget development and management selection of providers and other management duties.
-Developed implemented and upgraded software applications running on Unix and Informix platforms.
-Designed application interfaces using Unix Shell and C programming language.

CEAT GENERAL DE COLOMBIA S.A. - Cali Colombia 1992 - 1993
Junior Analyst / Programmer
Participated in the full life cycle implementation of the commercial system. Advised and trained the Human Resources Department employees on the Payroll system usage and carried out activities as DBA and Unix administrator.


EDUCATION
Master of Business Administration - Universidad Del Valle - Colombia 2001
BS Computer and Systems Engineering - Pontificia Universidad Javeriana - Colombia 1992


CERTIFICATIONS & TRAINING
Siebel 7.7 eBusiness Certified Consultant-Siebel Systems-USA 2005
Siebel 7 eBusiness Certified Consultant-Siebel Systems-USA 2003
Siebel eBusiness 2000 Certified Consultant-Siebel Systems-USA 2002
Siebel Certified Business Analyst-Siebel Systems-Colombia 2000

Siebel OnDemand-USA 2007
Siebel Analytics-USA 2003
Migrating Siebel 2000 Applications to Siebel 7-USA 2002
Siebel LACA Training-USA 2000
Positioning Siebel-Colombia 2000
Siebel Core Consultant Course-Colombia 1999
Informix OnLine-Colombia 1994
Informix 4GL-Colombia 1993
Accell IDS 4GL-Colombia 1992
Unify RDBMS-Colombia 1991

TECHNCAL SKILLS
Applications:     Siebel OnDemand & eBusiness Applications Payment Advantage
Operating Systems:     Unix Windows 2000/XP/NT/98/95 and DOS
Relational Databases:     Oracle Informix On Line SQL Server Unify MS Access
Web Technologies:     HTML JavaScript Perl CGI Front Page
Programming/Scripting:     C Visual Basic Informix 4GL Unix Shell Awk Accell