cramos9535

Carlos Ramos
c_ramos9535@hotmail.com
Roles:
Project Management
Program Management
Product Management
Senior Business Analyst
Systems Analyst
Technical Analyst
Business Process Management
Requirement Elicitation
Business Case Development
Use Case Scenarios
Process Design and analysis
Feasibility and Impact Analysis
Team Coordination
User Acceptance testing
Training
Mentor / Liaison / Facilitator
Industry Application:
Pharmaceutical-Merck & Pfizer
Public Sector- State of NJ
Brokerage-Merrill Lynch
Online Brokerage-Merrill Lynch & Fidelity
Banking-Merrill Lynch HBC & JP Morgan Chase
Merchant Banking- HBC & Merrill Lynch
Online Banking-HBC & Merrill Lynch
Secured Lending- HBC ML Bank ML Credit Corp. ML Gbl .Wealth Mngt.
Credit Card Applications-M.L & HBC
Mortgage Solutions-ML Credit Corp.
Siebel CRM-ICT Group Merrill Lynch Merck and Pfizer
Siebel Marketing- Merrill Lynch & Merck
Marketing Resource Siebel(MRM) Aprimo MP&CMerck(Global)
Siebel Analytics(Business Intelligence)- ICT Group Merrill Lynch & Merck
Siebel Sales Force Automation(SFA)- Merrill Lynch and Merck
Digital Asset Management(DAM)-Documentum Grt. Plains Merck
Data Warehouse-HBC& Merrill Lynch
Education:
Inter American University San Juan-Puerto Rico Project Management Certificate- Rutgers University Business School 2007(PMI equivalent)
Siebel CRM Consultant Certificate(2001)
SAP-Project Systems(2009)
Siebel Marketing(2006)
Siebel Analytics (2006)
Six Sigma Greenbelt Certification Program(2008)
o    Over 20 years of Business and Application development experience.
o    Over 15 years Marketing Statistical Based Marketing Direct Mail Agency Client Modeling Online Marketing and Market Segmentation experience in Banking Brokerage and Pharmaceuticals.
o    Over 15 years of Business Management experience as a Vice President and Director
o    Team player with excellent interpersonal & communication skills and ability to multi-task.
o    Thorough understanding of Software Development Life Cycle (SDLC) Six Sigma (Lean) Rational Unified Process (RUP) and Unified Modeling Language (UML).
o    Interacting with Stakeholders Workshop facilitation Gathering requirements Rating and Assigning priorities to each one of them.
o    Performed Data analysis at various levels created Use Cases and Activity diagrams using UML tools such as Rational Rose and Microsoft Visio.
o    Strong analytical and problem solving skills capable of addressing relevant facts and recommending solutions and managing reports analysis and decision-making for a change request.
o    Experience in conducting Joint Application Development (JAD) sessions to converge early toward a design acceptable to the customer.
o    Facilitated User Acceptance Testing (UAT) and other required with the stakeholders and the business users.
o    Strong Subject Matter expertise in SAP PS Statistical Based Marketing Marketing Resource Management Customer Relationship Management Sales Force Automation Analytics Business Intelligence Pharmaceutical Enterprise Resource Planning(ERP) Master Data Management Project Implementation Creation of User Documentation Development of Test Scripts Support User Training Open Ledger Accounting Business Process Management (BPM) Program/Project Management
o    Brokerage/Banking subject matter expert:: Wealth Management Banking Credit Card Online Banking Margin Online Trading Corporate Actions Online Payment System Secured Lending(Rag U Reg T Rule 144) Liability Management Asset Management Fixed Income Securities Stock Trading Cycle Product Management New Product Development Letters of Credit Individual and Corporate Stock Options Letters of Credit
Software/Other
Chairperson- Merrill Lynch Pricing Council(Set ML internal Margin rate 8 years) Microsoft Office(Project Visio and Power Point) UML Margin(Open Ledger Accounting) Statement System Tax Systems Trading Systems SFA Support Desktop Pricing Systems ACBS CCAS TIBCO FISERV UML Facilitation Taught Wealth Management ML Financial Advisor Functional Training School 8 years) Spanish Speaker
Chronological Summary of Experience
Merck Co. North Wales Pa.
Senior Business Analyst Global Marketing Operations Management Project (Siebel MRM 8.0/Digital Asset Management and SAP Project Systems PS) September 2008- Present
Project objective is an end to end Global Marketing execution solution integration with company SAP Siebel MRM and downstream Siebel CRM Siebel Marketing Siebel SFA and Siebel Analytics solutions. Participated in gathering Merck Global Marketing business requirements for a new Digital Asset Management System and the replacement of the current Medical Legal Review System.
▪    Participated in IBM Blueprinting workshop with Marketing Subject Matter Experts (SMEs) in requirements gathering for the building of MRM application prototype.
▪    Lead Planning Budgeting and Forecasting Work Stream- Wrote Global Marketing business requirements for SAP PS system (Financial Control) and Siebel MRM(Marketing asset development) and Use Cases
▪    Worked with the Accenture team on the analysis of granular GMPOS design “ End to End” financial and operational processes for the purpose of recognizing gaps in proposed new processes(SAP and Siebel)
▪    Design of an SAP to Tibco to Siebel MRM financial Interface
Merrill Lynch Pennington N. J.
Project Lead Business/Systems Merrill Lynch Global Wealth Management (Siebel 7.8) Marketing/Business Intelligence-: October 2007-September 2008
Worked directly with Merrill Lynch Direct Online (Siebel 8.0 environment) Marketing and Business Intelligence management teams on current business process analysis to increase effectiveness of Client Modeling and Marketing campaigns. Point of contact between ML Direct online and Bank Technology Group:
o    Merrill Lynch Direct/MLOL Online Brokerage (Siebel Call Center 8.0 Siebel Marketing 8.0 and Siebel Analytics) and ERP Integration - End to end management Enterprise wide process centric analysis of the ML Direct Online brokerage division business processes business intelligence and systems topography. (IVR Siebel Call Center Siebel Analytics (Master Data Management) Siebel Marketing Data Warehouse) and ERP integration for product management executives.(compare Siebel to Salesforce)
oBank Technology-Group Retail define with the Online Product Management and Retail Banking product group the new Total Financial Picture (TFP) and Online ML Retail Bank platform (FISERV) developing the next generation of Client online banking/brokerage services development of client interfaces and building of client wire frames. Business Process Management (BPM) Analysis of BRS documents and the writing of SRS and SAD documents. (Secured Lending Margin ML Secured and Unsecured Credit Cards Online payment systems(ACH WEB Bill Pay) Check 21 Mortgages and HELOC Overdraft Protection Commercial/ Personal Investment Management Accounts. Lending systems- ACBS and Margin
oBank Technology-Group Retail - assisted Bank Technology Architecture team in the Analysis/Proposal of a “product activity” SOW to make available to clients 24 months of account activity
Merck Co. North Wales Pa.
Business Analyst Project Align June- September 2007
Merck United States Human Health (USHH) client Contract management system analysis and data management.
oMaster Data Management- review enhance streamline integrate and coordinate the business reporting needs with Senior management on an external client facing Contract Administration System initiative; for all business segments including vaccine division. Analysis/prioritization of data reporting for Sales Business and identification of future needs
oChargebacks- Six Sigma Lean and TIBCO Software Business Analyst- Merck US Human Health business division analysis and application of BPM to Chargeback error process for Government a