David S. Croft
6194 Lincoln Street Ravenna Ohio 44266
dcroft@neo.rr.com
Home: 330.673.5923
Mobile: 330.256.2636
Career Summary
Over twenty years career progression in Management Consulting Business Development and Technical disciplines.
A versatile team player with determination to succeed skills to lead patience to mentor and above all a winning attitude.
Professional Experience
Practice Director CRM & Business Intelligence-2/2008 to Present Terillium Consulting
> Responsible for business development RFP/RFI management practice leadership and software projects for new/existing clients.
> Managing engagements selling software scoping and estimating projects negotiating license revenue and contracts for services.
> Recruit Hire and Train new personnel while managing strategic growth of CRM Business Intelligence and OnDemand offerings.
Sr. Manager Oracle CRM Solutions-7/2006 to 1/2008 WhittmanHart consulting
> Responsible for engaging new clients RFP/RFI management project leadership and maintenance of ongoing client relationships.
> Perform Solution/Fit analysis lead module selection scope and estimate projects negotiate and administer contracts for services.
> Managing projects delivering Oracle 11i CRM and ERP solutions Daily Business Intelligence Discoverer and associated tools.
> Personal specialization in CRM apps including Sales/TeleSales Incentive Comp Field/TelsService Install Base & Contracts.
Manager CRM Practice-1/2002 to 7/2006 Direct Consulting
> Responsible for business development solution fit assessment project leadership and management of existing customers.
> Responsible for implementation and support of CRM solutions including Sales Marketing Service and Call Center solutions.
> Lead key initiatives in improving overall consulting practice through methodology development and software tools selection.
> Managed solution design trained resources balanced workload between ongoing development and support of deployed solutions.
Principal Consultant CRM Sales– 9/2000 to 1/2002 Oracle Consulting
> Charged with development of consulting engagements delivery of professional services and project management at key accounts.
> Demonstrated applications to assigned clients prepared solution assessments and defined project scope/business requirements.
> Key resource in implementing 11i software and projects into client accounts such as Compaq Computer EMC and SAS Software.
> Secured contracts for consulting engagements throughout Midwest and NE US in the high tech automotive and software sectors
Program Manager Consulting Services-1/95 to 9/2000 GeneSYS Consulting
> Consulted with potential clients evaluated needs for process re-engineering change management and other consulting services.
> Primary service offerings in Channel Strategies/Programs Sales Force Automation Call Center Technologies and CRM systems.
> Kaiser Permanente Sales Dept. re-org system implementation and training increased enrollment revenues by 220% in 1996.
> Hewlett Packard Projects for reseller/partner organizations like Gateway Dell and CDW resulted in 3 year contract worth $18m.
> Evaluations Planning and Project Management for multiple clients increased region revenues to over $8.5 million in 1997.
Business Unit Manager EDI Services-7/92 to 12/94 Conceptual Systems - NDC
> Managed development of EDI software systems and claims analysis services to HMOs Hospitals and large medical groups.
> Developed integrated call center technical support operation and CRM system to blend efforts of three separate business units.
> Developed strategic plans sales strategies and directed EDI Services unit workforce increasing revenues to over $6.2 mil in 1993.
> Mentored and directed efforts of 14 person sales force producing over $16 million in annual sales revenue for 1994.
Account Manager-9/88 to 1/91 Zenith Data Systems
> Responsible for sales of Zenith personal computers servers and related equipment to assigned Fortune 500 accounts
> 1990 - Increased sales of Zenith PCs Apple/Macintosh computers servers and associated network services to over $1.2 mil
> 1988 - Developed strategy for
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