heverlyk

Senior Management
Operations / Information Technology / Program Management

Experienced leader with expertise in CRM Incentive Compensation Sales Reporting and Data Integration. Proven track record of innovation through the successful implementation of technology solutions and process improvements. Customer focused with a unique ability to build relationships across business teams. Recognized as an excellent communicator with an exceptional reputation of a strong work ethic and a consistent commitment to business success.

Project Management ▪ Process Improvement ▪ Business Analysis ▪ System Analysis ▪ CRM ▪ Incentive Compensation ▪ Vendor Management ▪ Sales Analysis ▪ Data Integration ▪ Data Warehouse ▪ Customer Master ▪ Web Portals ▪ Dashboard ▪ Six Sigma ▪
Policy Development ▪ Application Development ▪ System Administration

PROFESSIONAL EXPERIENCE

MEDIMMUNE Gaithersburg MD                            2003 - 2008
$1.5 Billion Biotechnology Company

Sr. Manager Sales Operations
Lead and managed the sales operations department with direct responsibility for CRM Systems Data Integration Incentive Compensation and Sales Reporting groups. Managed all cross functional technology teams for all implementations and production systems. Created and maintained all departmental and system administration procedures and policies. Provided technical and business expertise in the analysis of key stakeholder requirements to ensure solutions met business needs. Developed communication plans for project updates for key internal and external stakeholders. Designed end-user training programs for new system launches and upgrades.

Key Accomplishments:
▪Introduced first Customer Relationship Management system for the sales organization (Siebel On-Demand)
o500 remote users
oOn schedule and within budget
▪Replaced manual Excel based incentive compensation process with automated system and web-based portal for plan participants
oReduced sales analyst man-hours by 50%
oIntroduced web-based reporting portal for plan participants
▪Implemented new sales reporting system (Cognos) for over 600 users.
oAutomated data integration of 85 different data sources
oReduced analyst manual data manipulation man-hours by 80%
oProvided a new reporting dashboard/web interface for 600 users
▪Received Outstanding Performance and Flawless Execution Award-2007
oAwarded for the successful launch of Incentive Compensation System
▪CEO Award Winner-2007 Sales Season
oAnnual award given to only one home office employee for outstanding contributions to the sales force

ACTERNA Germantown MD                             1992-2002
Telecommunications Company 4 500 employees worldwide

Information Technology Account Manager
Managed relationship between business owners and IT department. Managed all system deployments for the Sales Marketing and Corporate Communication organizations. Gathered business requirements; created functional and technical requirement documents. Identified and documented areas of business re-engineering created new process flows and worked with customers to implement new business processes. Managed IT application support staff and development functions.

Key Projects/Points of Interest
▪Implemented CRM system in South America and the United Kingdom
oReduced sales account transition periods from over six months to a few weeks
▪Integrated data from multiple ERP systems
oProvided remote sales force with real time product information
▪Introduced automated approval process for Sales Compensation Plans
oReduced the number of man-hours by 70%
▪CRM Data Readiness Lead for global SAP implementation

Senior Application Developer/Business Analyst
Served as key technical stakeholder for the Sales organization and managed the work of application developers system administrators and outside vendors. Developed implemented and managed Customer Relationship Management (CRM) tools for the domestic and international sales organizations. Gathered business requirements and created functional and technical documentation. Designed training program for CRM applications and conducted all training for new Sales Engineers. Created system administration policies and technical documentation for all programs.

Key Projects/Points of Interest:
▪Launched first Customer Relationship Management system to domestic sales force
oReduced account transition time
▪Replaced manual forecast process with new Forecast Application
oReduced manual processing time by 70%
oProvided upper management with real time data
▪Integrated multiple product price list systems
oReduced administrative overhead by 50%
▪Received the Acterna Quality Achievement Award for Continuous Improvement in Business Process Improvements