GerryB

GERALD N. BLEAU
3355 McDaniel Road
Apartment 5201
Duluth GA 30096
(678) 481-3156

PROFESSIONAL OBJECTIVE

To obtain a Senior Information Technology related position that offers an opportunity for professional development and advancement.

Offering a diverse background of experience training and achievements in the following areas:
- Information Technology
- Customer Relationship Management
- Staff Supervision
- Strategic Planning    
- Quality Control
- Technical Consulting
- Enterprise Resource Planning
- Computer & Networking Systems    
- Operating Systems
- Network Operating Systems
- Software Application Development
- Business Policies & Procedures


PROFESSIONAL PROFILE

- Consistently received outstanding performance evaluations in all positions held.
- Strengths include excellent organizational time management leadership interpersonal and problem solving skills.
- Highly computer proficient.
- Siebel Certified Consultant
- Siebel Certified Business Analyst


PROFESSIONAL EXPERIENCE

ELECTRONIC DATA SYSTEMS INC. Plano Tx 2006 - Current
-    Siebel solutions architect CRM Solutions Delivery Group
-    Designed and built application enhancements to meet business requirements
-    Led design sessions involving multiple client functional groups
-    Produced Functional and Technical requirements documentation

PEARSON GOVERNMENT SOLUTIONS INC. Atlanta Georgia 2005-2006
- Siebel architect/ technical lead for a heavily Customized Implementation of Siebel Call Center for the Centers for Disease Control
- Technical lead for Production environment Support staff
- Developed enhanced Production support policies and procedures to increase customer satisfaction and reduce response times
- Led requirements gathering sessions with client external vendor and internal application users
- Managed the scheduling and delivery of application releases into the Production environment
- Performed Application rollouts to the Production environment
- Designed and built integration architecture between various front and back end systems to allow web based product ordering and fulfillment and tracking

CONTRACT CONSULTANT Atlanta Georgia 2003 - 2005
- Contracted as the technical support specialist for one of the nations largest cellular telephone service providers
- Technical lead for a team of 16 developers/support analysts responsible for diagnosing and resolving application problems for the system test and development groups
- Installed configured and administered application gateway web and database servers as required meeting the functional requirements for the given Siebel enterprise
- Resolved technical issues related to Siebel Vitria middleware IBM Websphere Oracle database and various custom written applications
- Designed developed and conducted technical training classes for technical support staff to increase their knowledge of the Siebel architecture and ability to troubleshoot the application
- Wrote UNIX Korn shell scripts to create test data employing Siebel EIM for performance testing effort.
- Designed created and performed a data purge process using Siebel EIM to reduce the volume of production data for use in testing environments.
- Lead User Acceptance Test Case development sessions to ensure that all effected new and existing application functionality was validated during testing
- Mentored Test support staff and Testers during the testing cycle to ensure adherence to the test plan criteria
- Attended daily status calls to review all call tracking system tickets related to failed test cases in order to develop action plans for each one and ticket resource assignment


CONTRACT CONSULTANT Atlanta Georgia 2003
- Technical lead for implementation of heavily customized Call Center implementation for the Air Force ROTC scholarship program
- Directed the activities of 5 developers in order to ensure the design and configuration of the applications met all business requirements
- Conducted Business analysis in order to ensure the applications met all business requirements
- Configured Business Objects Business Components screens views applets as required to meet design specifications
- Developed eScripts as required to implement customized application functionality

CONTRACT CONSULTANT Atlanta Georgia 2003
Lead technical architect for Siebel .COM application development
- Lead technical design and configuration teams for the implementation of Siebel eChannel and eService applications
- Directed the activities of developers and business analysts in order to ensure the design and configuration of the applications met all business requirements
- Conducted Business analysis in order to ensure the applications met all business requirements
- Configured Business Objects Business Components screens views applets as required to meet design specifications
- Developed eScripts as required to implement customized application functionality

BEARINGPOINT CONSULTING INC (formerly KPMG Consulting) Atlanta Georgia
Manager Products Solutions Group (CRM) (2002 - 2003)
- Technical architect/developer for Siebel eBanking application customizations for Special Offers
- Technical architect for Siebel Field Service version 7.5.2 implementation (first implementation of 7.5.2 worldwide)
- Designed and implemented technical infrastructure and application design for 1400+ handheld PC's running Siebel Field Service
- Designed and implemented handheld PC wireless synchronization process for 1400+ service technicians (first implementation of wireless synch worldwide)
- Customized handheld business components to satisfy application design requirements
- Created custom handheld print templates to produce required documents
- Business Analyst gathering functional requirements performing gap analysis and creation of detailed application design specifications
- Technical lead for the design and configuration of a Siebel ePharma implementation which was rolled out to 3500 users.
- Technical member of the executive steering committee for the development of the Siebel Field Service consultation offering at BearingPoint.


SOGETI INC Atlanta Georgia
Principle Siebel Consultant (2001 - 2002)
- Technical architect/Technical team lead for Siebel Field Service version 7 implementation for the nations largest non-profit company.
- Designed and implemented technical infrastructure including application servers database servers web servers and client platforms for the development test and production environments to support user community.
- Designed integration architecture between the Siebel system and various legacy systems to pass data between them as required.
- Technical architect for Siebel Field Service version 6.3 implementation for the nations largest telephone company.
- Designed technical infrastructure including application servers database servers and client platforms for the development test and production environments to support 600+ users.
- Designed the user application to meet business requirements.
- Technical lead for the design development and production roll out of the user application.
- Coordinated development efforts of project team members to ensure application design specifications were achieved.
- Technical lead for the building and production roll out of 7200 Siebel Remote laptops for the nations largest pharmaceutical company's sales force.

SIEBEL SYSTEMS INC. Alpharetta Georgia
Senior Siebel Consultant (Project Manager) (2000 - 2001)

EDUCATION/PROFESSIONAL DEVELOPMENT TRAINING

SIEBEL SYSTEMS INC. Alpharetta Georgia (2001)
- Developing WEB based application course.
- Project Manager course.

SIEBEL SYSTEMS INC. Alpharetta Georgia (2000)
- Core technical consultant certification course.
- E-Business Application Integration course.
- Requirements mapping (Business Analyst) course.

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