Bob J

BOB JURIK
17 Newport Drive Plainview New York 11803
516-932-5651

CRM Professional (28 years)

TOP SKILLS:

INDUSTRY-WIDE CUSTOMER RELATIONSHIP / EXPERIENCE / FEEDBACK MANAGEMENT SUBJECT MATTER EXPERT
STRONG COMMUNICATOR AND INFLUENCER … RESULTS DRIVEN
BUSINESS LEADERSHIP…BOARD ROOM EXPERIENCE
BUILDING AND LEADING PERFORMANCE-DRIVEN TEAMS
START-UP AND RESTRUCTURING PROJECTS…THOUGHT LEADERSHIP
STRATEGIC ALLIANCE & PARTNERING CHANNEL DEVELOPMENT AND MANAGEMENT

SIGNATURE VALUE:

    Customer Relationship Management (CRM) Visionary (24 years)
    Customer Experience Management (CEM) Visionary (4 years)
Dedicated with a driving passion for the CRM/CEM market. Ability to articulate and design a sound vision based on hands-on experience and numerous meetings with CxOs. Deeply involved with several leaders in the CRM/CEM market on the next generation of CRM CRM2.0 (w/VoC). This will be the next revenue generating platform over the next decade. Very few can bridge that gap.     
    Revenue-Focused Business Professional. Focuses on all financial business people corporate and change issues to help substantiate and validate revenue generating initiatives
    Personal Interaction Skills. Establishes excellent rapport with co-workers and clients building an atmosphere of trust and loyalty. Mentors highly motivated sales teams providing professional development programs that encourage individual success.
    Highly Skilled Communicator and Executor. Credited as industry-wide subject matter expert in the customer relationship/loyalty arenas (SFA Marketing Call Centers e-Business and Support) delivering keynote speeches at major conferences seminars corporate conventions and supplying industry trade journals with articles on emerging customer loyalty business initiatives.

EXPERIENCE AND SELECTED ACHIEVEMENT

INDEPENDENT CONSULTANT

CEO and Founder-Voice of the Revenue (www.voiceoftherevenue.com)
CRM EFM and CEM consultant especially focused on helping Vendors strategize on CRM2.0 and corporations who need to attain the highest ROI on their investment. CRM2.0 focuses around Prospect Customers Partner and Employee feedback and insights to drive business decisions.

SATMETRIX-VOVICI 2004 to 2008 (Dissolved the Partner Program)

Executive Director-Global Business Development - (CEM Solutions-Net Promoter)
Responsible for the strategy selection and support of partners globally. Succeeded in attaining the award to provide Accenture with Satmetrix products and technology as an integral part of their global CEM/CRM2.0 strategy. Also created a working partnership with Urban Science BearingPoint IBM and initial communications with Deloitte. All these relationships were established with their respective Executives who are responsible for their global CRM/CEM strategies.

Executive Director-Sales East Coast - Satmetrix - Successfully rebuilt the NY office including hiring strategy and attaining sales goals. Successfully achieved 143% of quota from a cold start including the largest contract in the CEM market - $6.3M. Up until that time the NY office had no pipeline and was the poorest producing in the companys seven year history.

VERIZON - 2003 to 2004 (Division dissolved Re: MCI merger)

Director-(Call Centers) - Joined this newly developed Verizon team in February 2003 and within twelve months built the National Sales team from three to six sales professionals. Consulted with several Senior Executives (F100) on their business and technological CRM strategies. This resulted in a revenue growth from $2.3M to $26M over a 12 month period.

CONSULTANT-2001 to 2003

Vice President-(Work Force Management) - Recruited by CEO to design and write their strategy for global Marketing / Sales efforts incorporate this into Venture Capital (VC) strategy. Responsible for all marketing alliances partnerships and help close large key accounts. Redesigned value proposition generating high exposure greater leads and sales.
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Financial Markets Executive– (Marketing Analytics) - Brought in to head up and build their Financial Vertical in North America. Responsible for finding and growing alliances and meeting “C” level Executives in the financial market sector to help them produce a quick and higher ROI for their projects.

COSMOCOM INC.-1/2000 to 4/2001 (Downsized 80%)

Vice President-(IP ACD) - Brought in to head Business Development Marketing and build Alliances for the company with an excellent product poised as next generation platform for Network Based technology. Handled all Product Marketing and Marketing Communication initiatives including PR advertising and all the analyst relationships and speaking engagements. Managed and pursued partnering strategies with Microsoft ONYX Siebel Clarent Marconi CSC Andersen Consulting Nortel Networks and others.
    Participated in the effort that led to $40 million in VC funding.
    Developed product and marketing campaigns yielding over 2 000 solid leads and increasing hits to web site from 3 500 to 15 000 daily.
    Achieved twenty-three major marketing awards including “Product of the Year” awards nine “Best of Show” wins and Microsoft Frost & Sullivan and major CRM trade publication recognitions.

PRICEWATERHOUSECOOPERS-2/1998 to 10/1999 (Merger with IBM)

Director-(CRM Business Development) - Reputation as an industry subject matter expert using CRM technology to solve complex business issues at PwC. Brought in to meet “C” level executives to help close major deals tighten sales cycle and identify new opportunities. Liaised with numerous marketing teams and alliances integrating them into the practice and developing strategies for implementations. Produced CRM business strategies statement of qualifications presentations and product positioning in the CRM market.
    Contributed $15 million in incremental consulting with new clients that included AT&T Fleet Bank Quick & Reilly Chase and First Union. Personally involved in design and architecture for numerous CRM projects.
    Addressed major issues ROI issues and processes with Fortune 50 accounts and addressed strategic strategies with large global revenue generating opportunities.

VANTIVE CORPORATION-10/1996 To 2/1998 (Sold)

Regional Manager-(Enterprise CRM)-Headed New York operation building the operation while identifying opportunities. Managed the sales force trained them to achieve larger volume deals via top-down selling. Developed and managed several large strategic alliances in this highly competitive market.

INFORMATION DIMENSIONS-2/1994 To 10/1996 (Sold)

Director General Manager North American Operations-(CRM Marketing Encyclopedia) - Hired by corporate President to head strategic alliances and alternative marketing channels. Given operations responsibilities for all of North America including sales and marketing professional services and training.


MODATECH SYSTEMS-1988 To 1994 (Sold)

Vice President-(SFA) Joined this start-up to open US market to laptop-deployed SFA (sales force automation) solution software. Developed business plans - Alliance program - Marketing strategy and leads for this UNIX-based system a new challenge in the technology arena at the time.

GRID SYSTEMS-1983 To 1988 (Sold)


EDUCATION / PROFESSIONAL DEVELOPMENT:
B.S. - Computer Science/Management Pratt Institute of Technology
Finance - Wharton Business School
Business Management - University of Massachusetts

PROFESSIONAL ACTIVITIES:
The International Sales & Marketing Executives of Greater New York - Past Board of Directors member.
    Steering committee Chairperson on CRM technology for Sales & Marketing executives.
LISTnet (Long Island Software and Technology network)-http://www.listnet.org/
    Past Chairperson for CRM
Contributing Writer Public and Keynote Spe