tommie

M. Cheryl Thompson
2211 Pinecliff Drive
Atlanta GA 30345
678-481-6025

Objective

Obtain a fulltime career position in Customer Relationship Management Consulting and Sales based in Atlanta GA


Related Skills


▪    Consulting Software and Hardware Sales    
▪    Vendor and Customer Relationship Management
▪    Strategic Business Development
▪    Small Business Formation
▪    Custom Application Design
▪    Teaching and Coaching
▪    Personnel Management
▪    Real Estate Sales and Management
▪    Recruiting and Team Development
▪    Computer Programming Experience
▪    Presentation Preparation & Delivery
▪    Project Management
▪    Computer Application Implementation
▪    Customer Support and Administration

                    
Professional Experience

Cheryl Thompson Realty    
Georgia Licensed Real Estate Broker 1989 -Present

Always Halal LLC    
Business Manager         2006 - Present

Stonebridge Technologies                
Strategic Business Development Consultant 1998 - 2000

(Stonebridge Technologies acquired Tactics Inc. in 1998)

Tactics Inc                                 Vice President of Sales Operations     1993 - 1998
     Oracle Sales Consultant
     Oracle Custom Application Consultant

Georgia Tech Research Institute            
Research Engineer             1985 - 1993

Dream Weaver                            
Retail Store Owner Teacher         1981 - 1987

Westminster Schools                        
Director-Academic Computing Lab Teacher 1979 - 1981                                                                                
IBM Corporation                            
Computer Operations Manager Programmer 1974 - 1979
                                                        

Education

Georgia Institute of Technology            
Graduate level courses                        
Computer Science and Management


University of Louisville                    
Bachelor of Science - Computer Science Engineering
J. B. Speed Scientific School of Engineering

    
Honors

National Honor Society
Tau Beta Pi

Significant Accomplishments

Scenario –.Consulting company with an Oracle database of customer information wanted to implement a CRM application to be used with the existing data.
Actions-Selected SalesLogix application and took the one week implementation training. Installed and configured SalesLogix trained the users and managed the synchronizations. Used the application as a member of the inside and field sales teams.
Results-Marketing Inside Sales Field Sales and Sales Administration teams were able to dynamically manage the leads and customer relationships.

Scenario - Consulting company expanding to include hardware and software sales needed inside sales to complement the field team. Actions - Worked with the CEO EVP of Sales and the EVP of Consulting to develop procedures and staff for lead generation tracking and inside sales.
Results - Promoted to the VP of Sales Operations. With the support of my inside sales team the field sales force grew from 3 to 30 sales representatives covering the southeast producing sales of hardware software and consulting services growing the company to over 200 employees increasing revenues and positioning the company as a highly desired acquisition.

Scenario - Consulting company expanded to include hardware and software sales and needed sales administration and customer support.
Actions - Worked with the CEO EVP of Sales and the CFO to develop procedures and a team for order entry and tracking customer support and commission tracking.
Results - As the VP of Sales Operations headed a team providing full sales administration support. The company was able to be a successful sales partner with Oracle IBM Sun and HP.

Scenario - Consulting company needed to increase Oracle license sales as a business partner.
Actions - As a field sales representative worked with the Oracle partner team to identify and close new license sales and increase existing licenses for database and tools.
Results - Expanded the companys license revenues in new areas and maintained great partner relations becoming a top Oracle reseller in the southeast.

Scenario - Consulting company wanted to add custom Oracle training as a service offering for clients.
Actions - Became an Oracle certified developer wrote and taught custom courses for clients for SQL PL/SQL and the forms and reporting tools. Sold and taught the courses.
Results - Company significantly increased revenues with training services license sales and custom application development. For example at one client I taught four weeks of custom courses to re-train a team of COBOL programmers. The client then contracted our consultants to work with the programmers for custom application design and development.

Scenario - CEO and investors of an expanding consulting company wanted a key vendor partner for growing an electronic relationship management (eRM) practice.
Actions - As a consultant gained necessary product knowledge worked with the vendors sales reps and partnership development team. Completed a complex vendors partnership application process meeting the vendor requirements and presenting company qualifications. Met with company and vendor decision makers presenting the proposed partnership.
Results-The vendor partnership was accepted by all involved parties.

Scenario - Large private K-12 school for high achievers wanted to incorporate computer programming in the 7-12 grade math classes. Actions - Worked with a DEC partner to install a timesharing system for a student lab. Wrote lessons and worked with all math instructors to include BASIC programming for 7-12 grade students.
Results - During my 2 years as the Director of the Academic Computing Lab at the school the system was fully implemented and all students were actively writing BASIC programs to solve math problems. Seniors were able to elect my introductory computer science course to learn FORTRAN and compiler concepts.

Scenario - Owners of a nationwide mortgage brokerage desired to start a complementary real estate brokerage.
Actions - As a real estate broker handled and met all of the requirements to establish the firm in Georgia with the real estate commission and MLS companies. Recruited and trained agents. Configured and used Salesforce.com for office operations.
Results - The company has a presence in Georgia with ten licensed agents who can conduct real estate transactions provide mortgage lending services and offer referral services with other states.

Scenario-A computer operations manager was needed to work with long term shift employees who did not meet the company qualifications to promote to the position.
Actions-Worked with all employees on the shift especially the head shift technician to understand all tasks and roles. Wrote performance plans appropriate for the roles and conducted appraisals.
Results-Employees developed a much better understanding of the difference between technical and personnel management roles and responsibilities.