Dedicated and client focused Siebel CRM Consultant/Business Analyst/Developer/Administrator with over 4+ years of experience implementing Siebel CRM solutions for various fortune 500 clients.
Worked extensively with business team on the requirements and Solution blueprinting. Extensive experience with Siebel applications like Siebel Sales Siebel Call Center Siebel eBusiness and Siebel Communication and Siebel Financial. Technically sound in using SIEBEL 8.0/8.1 with Open UI.
Main areas of expertise include Siebel Administration Siebel EAI Siebel Architecture Data Model Siebel Configuration Scripting Workflow Administration Product Configuration Oracle Secure Search and Email Response.
Worked extensively on Defining application functional requirements use cases test cases application usability requirements user interface specifications and application process flow.
Experience in Performing gap analysis and translated business requirements and high level design into application functional requirements and detailed design documents.
Created Use Case documents and UML diagrams using Microsoft Visio tool. Developed Process Flow Diagrams for the application. Create training documents for business users Conducted End User training.
Presently associated with Tata Consultancy Services Noida as Sr. Technical Analyst. Currently working for reputed capital organization GE CAPITAL RAIL SERVICES Chicago from Guadalajara Mexico location. Have worked for Akamai Technologies Bangalore and COLT Technologies Gurgaon.
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