Sukesh

Sukesh Kumar Pradhan Room No. D10 3rd Floor
Rama Reddy Building Konappana Agrahara
Electronics City Bangalore- 560100
SAP Certification ID: 11066253

Email: sukeshkpradhan@gmail.com
                                 Mob: +91-8088670398    

SAP CRM Certified Associate with experience in Siebel CRM & Clarify CRM.
    Competent diligent and result oriented professional over 2.6 years of diverse progressive experience as Developer; as Associate CRM Consultant with Wipro Technologies.
    Undergone an extensive SAP ABAP training.
    Excellent understanding of CRM business processes specially Service Request entity of Siebel CRM & order management of Clarify CRM. Trained in Right Now CRM.
    Manage smooth implementation testing and deployment of customized solutions for customers benefit delivering and implementing the project as per scheduled milestones; extending post-implementation and maintenance support to the client.
    An effective team player with exceptional planning and execution skills coupled with a systematic approach and quick adaptability. self-motivated quick learner
    Possess excellent interpersonal communication and analytical skills with demonstrated abilities in customer relationship management
    Able to handle multiple assignments under pressure and meet tight deadlines.
    Highly organized and dedicated with a positive attitude. Prefer working in a challenging environment.
    
ACADEMIC PORTFOLIO

    SAP Certified Application Associate CRM Fundamentals with SAP CRM 7.0 EhP1 from Lithan Genovate (SAP Partner) Bangalore in 2013 with 88%
    Bachelors Degree in Computer Science & Engineering from Synergy Institute Of Engineering & Technology (BPUT Orissa) in 2010 with 74 %.
     12th From Dhenkanal Junior College Orissa in 2006 with 58%.
    10th from Brajanath Badajena High School Orissa in 2004 with 64%
CORE COMPETENCIES


SAP CRM 7.0
    CRM Marketing: Marketing Plan & Campaign Management Segment Builder Target Groups Product Proposals Personalized Emails Lead Management
    CRM Sales: Account & Contact Management Activity Management Opportunity Management Quotation Management Sales Order Management
    CRM Services: Installed Base Management Service Agreements and Contracts Field Service Management Repair Order Complaints & Returns Service Order Confirmation & CRM Billing processes
    Web Channel: Configuration and major steps in developing and set up of the E-Commerce application for B2B and B2C scenarios.
    Baseline Configuration: Transaction Types Setup Item Category Determination Copying Control Date Profile Text Profile Action Profile Status Profile Organization Determination Profile Partner Determination Profile Pricing
    SAP CRM/ ECC Master Data Creation & Maintenance- Business Partner/ Customer Master Data Product Master Data Pricing Conditions Organizational Master and Territory Management.
    CRM Middleware: Middleware settings in CRM and ECC Initial and Delta Download for Condition Objects Business Objects and Customizing Objects Setup various RFC destinations
    CRM Web Client UI: UI Architecture Business Role Configuration Navigation Bar Profile Setup UI Configuration Tool Application Enhancement Tool Easy Enhancement Workbench Design Layer.

TECHNICAL SKILLS

ERP Packages:     SAP ECC 6.0
SAP Technical Module:     SAP ABAP(Trained)
SAP Functional Module:     SAP CRM 7.0 Ehp1(Trained & Certified)
Other CRMs:     Siebel CRM Clarify CRM
Tools:     Siebel Tools
Languages:     ABAP/4 JAVA
Databases:     Oracle
Operating Systems:     Windows 2000 / XP windows 7


    
    











EMPLOYMENT HISTORY

Organization: Wipro Technologies Bangalore
Designation: Analyst Programmer

Duration: June 2012 to Aug 2013
CRM: Siebel CRM.
Roles and Responsibilities:
Developer:     
    Involved in studying the Entire Account Entity
    Handling requirements using work flows and e scripts
    Responsible for implementing UI enhancements like creating all the BCs BOs Views Applets Screens new views toggle applets drill downs pick lists(static/Dynamic) links joins etc.
    Creating assignment rules for service request based on employee skills using Interactive Assignment and Assignment Manager.
    Customizing application like creating of new BCs BOs Pick List (static and dynamic) joins Links Applets Views and Screens.
    Accountable for scripting Workflows Deployment and documentation for some requirements like Account records cannot be deleted if an opportunity is associated.
    Mapping data & uploading those data to EIM tables and running job for EIM load
    Preparing Unit Test Cases & test applications & providing maintenance & support.
    Involved in Creation of Organizations Categories sub- categories positions.
    Accountable for adding or removing applets in views arranging the views and modifying the web templates.
    Created the BC User and Applet User properties
    Configured required Drill Down (Static and Dynamic).
    Generated the browser script and developing the batch file for same.
    Created Workflows processes and configuring Binocular search Toggle Applets
    Performed Unit Test and working on the defects
    Maintained & supported the development client applications as per the requirements of the clients.
Manual Tester:
    Writing Test plans & Test Scripts.
    Involved in System Testing Regression Testing UAT(As per required) SIT Pre- implementation Testing Post-implementation Testing
    Executing test cases and logging the defects in Quality Centre & assign to concern developer.
    Closing defect as per defect resolved after retested. Updating status & test report after completion of testing.

Organization: Wipro Technologies Bangalore
Designation: Analyst Programmer

Duration: Aug 2011 to June 2012
CRM: Clarify CRM.

Roles and Responsibilities:
Developer:

    Delivering and implementing the project as per scheduled milestones.
    Participating in system integration.
    Interacting with onshore team for requirements gathering analysis implementation of the system
    Involved in DB refresh before development has been started.
    Changed the process definitions in order to map the requirements.
    Monitoring the development servers.
    Resolving the issues after testing.
    Involve in deployment as well as starting & restarting the servers
    Responsible for Data changes UDPL Changes expression changes process
Definition changes running scripts.
    Tracking and coding of solution for development applications with new requirements.
    Refreshed the Data bases uploaded development files to central solution management system.
    Documenting all the required documents for the project &Unit testing the developments.
    Responsible for Deployment of the Development files to testing & development Servers.

Data Migration: backfilled the bill