mandar

Profile Summary
Having around 11 years of CRM experience (Telecom domain) involved in Delivery CRM Consulting & Pre-Sales.
Having rich experience in handling multiple Siebel implementation projects (Siebel v 6.1 7.0 7.5 7.7 and 8.1) for European clients. Well versed in all facets of software project lifecycle development from initial feasibility analysis/conceptual design implementation and Go Live deployment.
Oracle CRM Siebel 7.0 certified professional with strong Technical & Domain expertise in architecting & application designing using Siebel Tools eScript Workflows and EAI with extensive knowledge of Sales Service Marketing and ecommerce applications along with business practices of the Telecom industry.
Additional areas of expertise include:
 Process Analysis & Redesign  Project Management & Tracking  Budgeting & Planning  System Solution Architectures  Cost & Resource Estimates  Project & Delivery Methodologies  Change Control Management  Project Risk & Scope

Core Skills
As a Sr. Project Manager
    Responsible and accountable for the coordinated management of multiple related projects directed towards strategic business and other organizational objectives.
    Manage technically strong Siebel development team of size 25+ and ensure the team is enriched with technical knowledge and ensuring highest Quality on time delivery.
    Creation of Project Plan Operational processes Business continuity planning Training Plan Risk Register Scope Highlight reports to be sent to customer.
    Planning Scoping Effort Estimation Requirements Gathering Analysis Design Development.
    Engaging with business stakeholders & capture high level requirements. Perform analysis costing estimation and resource planning for the delivery of business requirements.
    Sizing of the Work packages using FP (Function Points) methodology.
    Enforcing Test driven development methodology (TDD).
    Monitoring planned v/s actual efforts using tools like burn down charts and highlight to the stakeholder in case of any issues.
    Moved between agile and waterfall approaches depending on project specifics and client goals creating detailed project road maps plans schedules and work breakdown structures.
    Delivery and deployment planning for each release.
    Work with Business Requirements team to understand key requirements and prioritize development accordingly.

As a Sr. Design Consultant
    Strong functional CRM knowledge gained through working across multiple projects in telecom domain.
    Create CRM Siebel design for business and interface requirements as per the architecture. Design of functional modules like Complex Order Management Campaign Management Account Management Customer Management Opportunity and Quote Management Service Management Trouble Ticketing.
    Telecom Consulting Product Evaluation Technical and Functional Solution architecting designing & developing of BSS solutions across processes of Sales Marketing and Service Assurance.
    CRM Consulting Understand the existing CRM stack gap analysis propose a to-be solution CRM Product assessment and recommendations.
    Integration design with Oracle AIA using PIPs standard web services JMS Queues or M Queues.
    Products and promotion modelling pricing administration catalogue administration in Siebel CRM.
    Designing Operating Model for the users of the application.
    Deep knowledge in designing and implementing Complex Order Management solutions in Siebel for New Modify Disconnect Move Suspend Resume Upgrade Split Merge and change of ownership.
    Siebel Design and development of Siebel objects like BCs applets views tables web templates picklists and MVGs links and so on. Creating workflows user interactive and long running workflows for navigation smart scripts for structured questions eScripting wherever declarative alternatives are not available task based UI and workflow policies for Siebel eSales and eCommunications applications.
    Hands on experience in performance tuning and troubleshooting setting Siebel architecture design involving server parameter settings server component allocation and server capacity planning.
    Collaborate with stake holder and business analyst to understand the requirements and specifications for new change along with re-engineering of existing applications.
    Responsible for producing and reviewing high level designs and socializing with stakeholders to gain agreement.
    Responsible for evaluating and presenting the interface options between Siebel and other components for any new platform architecture.
    Responsible for Technical review of the designs and staging the architectural issues involved with the architect team for approval.
    Siebel architecture design involving server parameter settings server component allocation and server capacity planning.
    Defining and understanding business problems at customer site map business requirements to CRM OOB features defining business processes technical and functional designs implementation testing & maintenance support for complex systems using diverse frameworks (Integration Workflows MQSeries JMS HTTP Transport & Web Services).

As a Sr. Technical Consultant
    Strong technical base with exceptional expertise in areas like Siebel EAI and Configuration.
    Strong technical knowledge gained by working in various areas of Siebel like eScripting workflows smart scripts product modelling multilingual implementation Task based UI upgrades etc.
    Review technical & architectural design for integrating Siebel with external applications based on the business needs and data volume.
    Debugging of Core Crashes occurring on various environments.
    Synchronous/asynchronous real-time & batch integrations using Siebel provided techniques and worldwide standards.
    Methods used for integrations are Web Services SOA EAI Transports (IBM MQSeries HTTP and JMS) Oracle AIA VBC CORBA PIMSYNC (MS Outlook) VB Com EIM loading for legacy data Marketing Import Job loading etc.
    Integration with third party applications/websites to Siebel application using integration objects declarative/scripted data maps XSLT working with xml schemas XSD and DTD.
    Provide technical deployment support for Go-Live activities. Support includes providing prompt resolutions to critical issues with key focus on performance.
    Introduce performance guidelines and Siebel best practices to cultivate better coding standards within the team.
    Incept Siebel technical & functional skills within the team and help guide them during critical technical phases of the project.
    Regularly instigate internal development of tools which include automated code checker Deployment Automation Rekey Tool Telecom Related Products- Siebel Number Management Churn Management and Mobile Number portability.
    Experience in Siebel Analytics and Reporting using Actuate Reports.

Additional Skills
    Excellent interpersonal analytical and leadership skills along with being extremely flexible.
    Participate in organization initiatives and activities such as lateral recruitment AES action plan and conducting trainings.
    Team player with proven ability to also work in singleton roles.
Education
    B.E. (Electronics Engineering) Mumbai University First Class
    Siebel 7.0 Certified Consultant Score : 98%

Awards / Achievements
    Received Best Manager Award from TechMahindra.
    Received Customer appreciation award from British Telecom Openreach CIO Phil Townshend for leading development team in Siebel Order Management.
    Awarded Gem of the Acrogem Trophy from British Telecom Wholesale CIO Martin Greenan for contribution as a technical lead in eCo LLU project
    Stood as an outstanding candidate for past 10 yrs in Tech Mahindras appraisal system.