Guru

I have around 14 years of experience in Infrastructure Management along with 7+ years of people and Service Delivery Management. My organizational management skills work ethics make me a valuable addition to the team. I have broad functional and technical experience in Enterprise range of products like Servers Storage and associated applications and utilities.
With the current experience in Enterprise Infrastructure Management Services I seek a challenging job in a large professional and growth-oriented environment. This will help me utilize my skills and capabilities to the fullest reflecting in my personal growth in conjunction with organizations goal and objectives.
In my Current role as Portfolio Service Delivery Manager (Delivery Program Manager) I manage a Large Client supported by 450+ Engineers across platforms. The complete infrastructure of this large Shipping industry based in EMEA region with a global presence and all Critical applications are managed by my team.

Personal Details:
Marital Status : Married.
Passport Details : G0384439 Issued at Bangalore Valid from 03rd Nov 2006 till 02nd Nov 2016
Visa Information : B1/B2 USA visa valid up till November 2017.

Quick learner with the ability to pick up new technical skills in short durations.
Excellent team player with ability to work well in unsupervised as well as team environments.
Excellent analytical abilities.
Excellent communication skills.
Dedicated and highly motivated professional with an ability to execute tasks as per commitments.

Nominated best Employee for the year 2004-2005 and awarded 100 HP shares as Cashless option.
Nominated to attend Storage training held at HP Singapore Office during March 2007
Nominated to represent the Storage Technical Workshop held in Boise Idaho USA during Jan 2008.
HP Star Certified on Servers HP Silver Certified Fabric Professional ITIL V3 Foundation Certified

Employer: IBM India Private Limited    12th Jan 2009 till 30th Aug 2012
Role: Portfolio Service Delivery Manager (Delivery Program Manager) / Sr. Technical Services Manager

People Manager Role:
Managed over 150+ Engineers and Delivery Personnel during my tenure. Performed Performance Review for more than 150+ professionals during my tenure. Promoted more than 35% of my reports to next levels by mentoring and guidance in a span of 18 months. Achieved more than 95% score consistently for two years on Manager Feedback Program. Guided more than 75% team members to achieve Certifications in their relevant technical areas. Responsible for hiring 35+ Freshers from various disciplines & provided in house training to make them achieve Knowledge in Storage domain and currently have exceled to higher levels in Organization. Managed attrition below 4% during my tenure of managing over 150+ Engineers. Managed 15 Clients spread across Globe with 55 Engineers and ensured proper delegation resulting in 5 leads to be promoted as Delivery and People Manager in a span of 18 months. Managed one global Client with 24x7 support utilizing 68% people strength for more than 12 months using GDF Lean Sigma (Toyota Way) methodology. Organized many team building activities such as Outings Inter team Competitions In House Stage shows etc. and overall success appreciated by both team and management. Played vital role in building Chennai team from 70 to 300 by ensuring proper hiring drives and managing appropriate hiring quarter on quarter.

Service Delivery / Project / Transition Management Role:
Managed and Accountable for a total of 15+ Clients during my tenure for Service Delivery Project Management and Transition Management as per SLAs and OLAs for remote infrastructure management and specializing in storage and platform services. Managed day to day operations of all critical applications and systems by rendering services based on ITIL framework. Managed Contracts and subsequent reports on daily weekly monthly and quarterly basis ensuring all critical applications and systems were operating as desired. Ensured relationship with client and delivery teams were managed as per process requirements and all deliverables were met as required. Manage Escalations and issues by Clients to ensure on time resolution and minimal impact to systems. Manage Process documents run books SOPs by periodic review and ensuring timely updates based on Client and delivery teams inputs. Ensure appropriate suggestions are provided for process improvements productivity and efficiency gains. Reporting of all metrics KPIs and Contractual reports with periodic reviews with client and delivery teams. Ensured annual DRs are executed as planned by periodic requirement review with Client and delivery teams. Also ensured robust business continuity plans are in plans and both understood by delivery teams and client. Ensured quarterly and half yearly review with Client and required teams were conducted for negotiation agreement and maintenance of SLAs / OLAs and KPIs. Proposed process improvement plans and ensured required approvals in place for on time execution of service delivery. Ensured delivery was inline and better as operational budgets forecasted by business finance teams. Improved price performance ratio by implementing LEAN methodologies as per the Toyota way process (IBM GDF Methodology). Worked with hiring teams for ensuring timely hiring of resources across platforms and also for account management teams. Worked with client and Vendors to ensure external contracts dont impact delivery requirements and ensure required periodic updates and changes were implemented. Ensured more than 250+ projects were completed in time or in advance by employing right project management techniques as part of delivery requirements. Ensured that projects involving all Critical systems and applications were given special attention by understanding the detailed project plan costing and deliverables. Alerted all delivery teams on actionable with constant follow ups. Involved in initial phase of project in order to understand costing of particular requirement. Also ensured to discuss with both Project team and Customer on delivery commitments prior and post project completion. Ensured regular interlock with Project teams to understand upcoming requirements in order to plan efficient and effective BAU delivery. Ensured that delivery teams were engaged well in advance to be equipped with the project requirements so as to ensure successful project delivery and also to continue support post project completion. Ensured correct Measuring monitoring and evaluation of projects are done along with Project Managers and Delivery Teams to create a wide and better understanding of each project and to develop measures verifications and assumptions to ensure that projects reach goals on time with various measures being integrated into balanced scorecards.
Involved in Transition of more than 10 Clients from Sending Geo and also lift and shift. Ensured baselines and Client Service history / records are documented created and Circulated to all required stake holders prior sign off of the project for correct understanding of delivery requirements. Ensured baselines and Client Service history / records are documented created and Circulated to all required stake holders prior sign off of the project for correct understanding of delivery requirements. Ensured to work with costing and budgeting team along with Transition Managers on the cost of delivery to ensure 100% client satisfaction. Ensured delivery teams had clear understanding of the Baselines Contracts and Delivery requirements prior to Go-Live of the project. Ensured Customer was clear of deliverables from delivery teams and a clear risk documented and signed off. Ensured to track all transition gaps by documenting and singing off the same by required stake holders and addressed post Go-Live.