rb281075

Experienced Program Manager with expertise in managing multi-discipline cross-functional global technology projects to execute corporate strategy. Strategic thinker with proven tactical execution experience in different industries and in multiple countries. Remarkably talented value-driven professional offering 13 years of experience in software development business process management in Life Sciences organizations. Verifiable track record in increasing performance through dynamic leadership strategic planning process design technology innovation and change management. Excel in guiding team of developers and analysts to provide solutions that deliver greatest business value. Equally adept in capitalizing on interpersonal and technology skills to create unique blend of innovative solutions. Thrive on opportunities to drive people processes and technology. Confident and a strong communicator who can establish effective relationships at all levels in the organization. Proactive self starter and leader with in-depth knowledge of market trends.



    Results-driven project-management professional with project-management certification (PMP) from PMI and proven track record in increasing productivity quality and customer satisfaction.
    Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced time-sensitive environments.
    Expertise in Strategy and Transformation engagements to revamp its Go-To Market Strategy.
    Expertise in facilitation stakeholder and client management conflict/issue resolution consensus building including change management and training.



PROFESSIONAL STRENGTHS

    Strategic Planning
    Program Management
    Change Management
    Business Process Reengineering
    Scope/requirements definition
    Organizational Change
    Performance Management
    Quality Assurance Strategy
    Critical Thinking        Internal and external client/customer service and support
    Process change/improvement
    Needs analysis
    Tactical planning
    Full Life Cycle Software Development
    Coaching/mentoring
    Workshop/Seminar and Facilitation        Technology integration
    Conflict management
    Problem solving
    Decision making
    Negotiation persuasion and Communication
    Cross-functional team building and leadership


PROFESSIONAL EXPERIENCE
IBM Global Business Services      May 08 to date                    
Senior Manager in the Enterprise Apps-Oracle/Siebel practice focusing on strategy (across business informatics and IT) IT management and performance improvement for clients by leveraging Information Technology (IT) Advisory skills. Led global programs with ownership of budget (up to $30mm).

▪    Program Manager/Delivery Manager at a Clinical Research Organization to design eClinical application to resolve complex logistical needs variable business processes and operational standards minimize existing inefficient processes enable better decision making and enhance user experience and customer satisfaction
▪    Led several technology and business streams as a Senior Program Manager to develop Clinical & Pharma applications for Fortune 100 Clients.
▪    Led a strategy engagement as a Program Manager that encompassed activities to assess current state capabilities identify key gaps develop an integrated Technology Roadmap and produce a business case that will convey a tangible business benefits associated with enabling CRM
▪    Led an Organizational change management program providing a starting point for process change activities to be used in the planning stage for each business application implementation


Capgemini US LLC    Jan 01 to May ‘08                    
Project Manager of technology projects with ownership of budgets (up to $10mm). Led big teams of internal staff and external subject matter consultants distributed across the globe.
▪    Managed multiple full life-cycle Oracle CRM implementation projects for Fortune 100 clients leading to reduced overhead and cost overrun enhanced customer experience as well as improved reporting and compliance.
▪    Managed a project that developed application to Clinical business users to manage Clinical Trials across the globe. Successfully led the transition from development to support. Transition strategy including initiative prioritization cost estimate ranges resource needs underlying technology needs and critical success factors.
▪    Led multiple discovery sessions with senior business leadership to identify critical gaps and key business needs. Facilitated prioritization of projects to align project portfolio with corporate strategy.
▪    Led 20 member team across 3 continents to design build test & deploy of the CRM application of a global Pharma organization


Tata Consultancy Services    June.98 to Dec 00

Lead Developer and Systems Engineer responsible for developing and leading a team of developers to implement CRM solutions.
▪    Developed Siebel Sales Force CRM application with Siebel for a major broadcasting client.
▪    Led a team of developers to build a CRM application with PowerBuilder for a major manufacturing client.
▪    Onsite/Offshore liaison for implementing a Global CRM application for a major manufacturing client.


EDUCATION

▪    Executive MBA from Columbia University - Columbia Business School
▪    Bachelor of Technology Electrical Engineering from Indian Institute of Technology (I.I.T)-Kharagpur India


PROFESSIONAL CERTIFICATIONS

▪    PMP certified from Project Management Institute (PMI)
▪    Siebel 7.7 Certified & Siebel Customer Certified from Siebel (Now Oracle Inc.)
▪    EM (Engagement Manager) Certified from Capgemini US LLC.
▪    PDF Level 5 Certified from IBM Global Business Services
▪    Pharma Certified Consultant from IBM Global Business Services