Julia

Ms. Julia Mieze
2355 Lakeshore Blvd. West Unit 116 Toronto Ontario M8V 1C1
Telephone: 647-717-7732/ 289-981-1806 Home nr. 647-346-8262

OBJECTIVE

To provide excellence in customer support in a progressive client-focused environment

SUMMARY OF EXPERIENCE

▪    Customer support professional; four years experience including supervisory experience
▪    Professional and diplomatic communication and conflict resolution skills in managing high-volumes of inquiries requests and concerns
▪    Proven ability to develop strong relationships with clients and colleagues
▪    Organized and detail oriented - able to prioritize tasks manages time well and able to manage multiple demands & tasks simultaneously
▪    Excellent verbal and written communication skills to effectively communicate both internally and externally
▪    Strong leadership experience and initiative in developing cooperative team dynamics
▪    Adaptable to a variety of responsibilities and environments with a commitment to ongoing professional development
▪    Computer proficient; MS Office and internet applications
▪    Flexible regarding scheduling; shift work and overtime as required

EMPLOYMENT EXPERIENCE

2006-2010–Ministry of Health and Social Services of (Namibia) Data Entry Clerk

▪    Enter Routine Immunization data using EPI Info program
▪    Compile the data of all 13 regions on national level
▪    Analysis the data and forward it to WHO and to EPI manager monthly
▪    General Typing work daily                    
▪    Prepared weekly staff schedule; accounting for high-volume periods ensured adequate coverage and flexibility
▪    Developed and implemented employee orientation and training procedures
▪    Recruited hired and trained new employees
▪    Ensured compliance with organizational health and safety procedures

2005 - Point to Point Couriers (Namibia) Receptionist & Office Administrator

Provided reception; screened and directed incoming calls and provided product and service information regarding availability quotes and service and delivery schedules
▪    Arrange all logistical traveling and accommodations
▪    Completing of various purchase request forms for office supplies equipment and purchasing of stationery
▪    Compile statistics on a monthly basis
▪    Additional products and services
▪    Ensured a welcoming organized and safe environment; designed and arranged in-house displays
▪     Developed and maintained inventory and reordering system while expanding product line
▪    Quality control of received product; established and ensured appropriate storage conditions
▪    Obtained credit authorization; effectively processed cash credit and debit transactions
▪    Verified invoices and prepared accounts payable documentation for authorization

1997-October 2000: Game Store (Namibia) Store Assistant
▪    Maintain my department stock daily
▪    Provide customer with quality customer services
▪    Counting of Stock of my department manually

EDUCATION

High School Diploma-Concordia College Namibia        1995

Language Proficiency:
Excellent written and spoken English Afrikaans and Otjiherero

REFERENCES AVAILABLE UPON REQUEST