bsavage

BARRY W SAVAGE
4064 Outpost Trace ▪ Lago Vista TX 78645 ▪ 512-738-6074 ▪ bsavage1@austin.rr.com

PROFILE
As an experienced executive with credentials in CRM technology and deployment I have led strategic programs focused on sales force effectiveness sales productivity call center efficiency and change management for enterprise customers. I have worked with banks credit unions finance companies high tech companies and banking service organizations to apply organizational change with new sales processes marketing processes and call center processes that enable jointly developed system strategies to be realized. These strategies have also provided customers with incremental changes to add capability for effective reporting (Analytics) opportunity management (SaaS and on premise) and marketing programs (Campaign Management Segmentation closed loop etc). These efforts have allowed customers to improve sales management call center efficiency and communicate with customers/partners more effectively. I have over 20+ years of accomplishments with Siebel EDS and other companies where I assisted large financial services companies in the Banking Industrial and mortgage company settings. I am skilled at helping customers improve CRM approaches and systems to for better financial performance and technical performance.
Areas of Expertise
▪ Customer Relationship Management (CRM) & ERP Systems ▪ Financial Systems ▪ Consulting ▪ Service Delivery ▪ ▪ Banking ▪ Credit Unions ▪ Team Leadership ▪ Software Development ▪
▪ Sales and Service ▪ Technology ▪ Solution Sales ▪
▪ Change Control ▪ Issue Resolution ▪ Solution Development ▪ Proposal Design ▪
▪ Estimating ▪ Marketing ▪ Training ▪ Practice Management ▪ Siebel ▪ PeopleSoft ▪ Strategic Planning ▪


PROFESSIONAL EXPERIENCE

Fujitsu                                     2009-2011    
Senior Client Executive-CRM ERP Consulting and Infrastructure Services -    
Fujitsu specializes in the manufacture of and deployment of computer hardware as well as outsourcing support services that included help desk asset management Applications (ERP) and more.
▪    CRM and ERP Consulting & Leadership Help Desk infrastructure outsourcing sales operations and systems upgrades - demonstrating evolving skills for success and teamwork
▪    Clients included Banks financial institutions process manufactures retail and discreet manufactures

EVERGE Austin TX     2008 - 2009
Principal Consultant
Oversaw strategic planning management and deployments of CRM and ERP solutions for customers of a small Siebel and PeopleSoft consulting company. I performed project and program management implementing Siebel and PeopleSoft for the company:
▪    Led Siebel Call Center planning and project support. Including a public portal inbound service call center call routing and integration of Siebel to legacy systems. Improved inbound call processes and added efficiency to services processes with IVR and web based portals enabling operational cost reductions.
▪    Consulted and helped replace six legacy systems by consolidating on PeopleSoft and replaced an antiquated green screen call center using Siebel.

POMEROY IT SOLUTIONS Austin TX     2007 - 2008
Vice President of Sales Support Services Acquisition
Directed strategic solution sales efforts and deployed new sales processes for Pomeroy. Pomeroy specializes in procurement and deployment of computer hardware as well as outsourcing support services that included CRM help desks break fix and more. As part of the strategic deal team I carried out the strategic planning and development of new marketing and sales processes for the company. Plus I managed proposal development estimating and client acquisition efforts for services. Supervised sales personnel who:
▪    Provided Broad Sales Consulting & Leadership Help Desk assignments spanning sales consulting CRM solutions nationwide sales operations and organization reengineering including merger - demonstrating skills for success teamwork and trust. Produced >$100M by closing multi-year deals with Verizon and State of Pennsylvania.


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▪    Strategically directed corporate sales methodology modifications CRM system adjustments productivity programs and management processes that focused on sales execution key account and business development for complex solutions; including infrastructure outsourcing Help Desk outsourcing and deals with strategic enterprise partners. Resulting in Higher deal values more deals in the pipeline and a faster time to closure.

THE MOD GROUP Austin TX     2004 - 2007
Principal Consultant/Partner
Co-founder of a startup Company that specialized in conversion of legacy software platforms to Java and the sales of CRM strategy and projects services to support Siebel software strategic planning and tactical projects.
▪    Sold and led client engagements as a consulting partner by ascertaining process improvement strategies that would drive the selection of technology solutions for GE Rail (a financing company for the railroad industry). Resulting in a Siebel Call Center technology deployment for GE and code conversions for ATA airlines and others
▪    Influenced the adoption of Salesforce.com as the SFA platform
▪    Played major role in growing corporate revenues to several million dollars.
▪    Designed marketed and sold a new service offering for the company.

SIEBEL SYSTEMS Austin TX     1999 - 2004
Senior Practice Manager
Carried out strategic delivery of sales consulting professional services and strategic software services support for financial companies and more. Consulted with clients to help them gain business value from; SFA Call Center(sales and service) and PRM software. Heavily influenced these clients to perform add on projects such as Marketing Analytics email response upgrades campaign management improved inbound service processes cross selling automated testing and UCM. Provided management consulting to clients created proposals value propositions estimates and negotiated contracts. Performed business planning and sales consulting to help customers with all phases of CRM strategy and usage.
▪    Strategically sold CRM projects for clients such as Bisys Security Service Federal Credit union Alltel Mortgage EDS Financial industry group GMAC Washington Mutual Nationwide HP Compaq
▪    Recognized for playing key role in establishing South Central US practice.
▪    Earned CEOs Circle of Excellence.
▪    Provided Consulting & Leadership for the application of call center PRM SFA Service Centers Help Desks and for CRM solutions and organization reengineering training and user adoption.
▪    Met or exceeded nearly all quotas including 120% in 2000 and 110% in 2001.

CTA INC. Austin TX     1997 - 1999
Vice President of Conversions & Migrations
Directed full business cycle consulting services for a startup practice focusing on Y2K remediation and system migrations. Oversaw business planning and development proposals staffing estimates training project management and methodology design.
▪    Managed a portfolio of business to $33M in sales.
▪    Successfully led consulting efforts for Kansas Texas Nebraska and Michigan state agencies.
▪    Led key planning and facilitation programs for remediation of large state code portfolios. Thus enabling a quick time to market and significant closes with in a short period of time.

INFORMATION BUILDERS Dallas TX     1996 - 1997
Senior Manager
Managed data warehouse and operational reporting systems development customer programs business development project estimating training and project operations