Professional Profile
Career Objective
Apply extensive management knowledge and experience in the area of document management and services.
Personal Profile
My history involves a career of customer service and dedication to an industry leader RICOH. Throughout my career I have been helping customers to achieve their objectives and in turn helping Ricoh establish it self as a world leader in the document management business. My primary focus was managing service departments to achieve and exceed annual operating plans set forth by Ricoh.
Skills Summary
▪ Analytical
▪ Persuasive
▪ Empathetic ▪ Mentoring
▪ Hardworking and diligent
▪ Project management/implementation
Professional Experience
Primary Functional Expertise
▪ Management of Service departments-22+ years. Ricoh Business Solutions. Managed service supervisors team leaders technicians Trainers Network solutions sales network engineers. Project management. Responsible for P&L. Implementation of Ricoh initiatives.
▪ Technology Services Mgr.-Pittsburgh-RBS. Responsible for $4.6 million P&L
▪ Service Supervisor / technician-RBS Charleston WV
▪ Technology Services Mgr - Dallas / Ft. Worth TX– Lanier Worldwide
▪ Technology Services Mgr-Lubbock TX- Lanier Worldwide
▪ Technology Services Mgr / Service Supervisor-Richmond VA- Lanier Worldwide
Secondary Functional Expertise
▪ Customer Service representative- service and manage accounts.
▪ Service technician- Greenville SC . Responsible for territory management/customer service.
Education
Worcester Polytechnic Institute-Worcester MA
Coursework in Mechanical Engineering
Greenville Technical College-Greenville SC
Course work in Electronics Engineering
Lubbock Christian University-Lubbock TX
Coursework in Management Studies
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